Frequently Asked QuestionsBefore contacting us, please browse our FAQ.
Before contacting us, please browse our FAQs.
For most of us, when we travel or do outdoor activities, water is essential to avoid becoming very ill. In purchasing a product, you need to be confident that what you are purchasing is fit for use. Below is many of the most common questions that we have been ask.
Always feel free to contact us if you have any further questions please Contact us
Can I drink carbonated drinks or alcohol through the filters?
No, they will damage the filters and will void your warranty.
Should I tip the bottle up when drinking?
What should I do when I don’t plan on using the product until I next go on holidays?
In the case of the Go-Bottle, allow the water to drain from the filter and pour out the residual water from the bottle. We then suggest you wipe and dry the bottle and then replace the cap and filter. The Go Fresh filters are then ready for the next time you use them.
Is there a warranty on the products?
Are your products friendly to the environment?
Can I filter sea water?
Do I need to prepare the filters before I use the products for the first time?
How long will the filters last in the “GoFreshWater” products?
How long until I can drink the water when it comes through the filter?
Where can I use the products?
Who else other than travellers going overseas use your products?
Can I use the bottle for everyday use or should I only use it when I travel overseas?
How safe is GoFreshWater purifilter products?
Durability & Robustness
What is your refund policy?
Join these satisfied customers
I just wanted to thank the staff at GO Fresh Water for convincing me to take their bottles with us on our holiday. It was the first time that no one in the family got sick on our trip. Thanks again guys I will definitely recommend the product to our friends.Leanne - Gold Coast Australia